Beacon Technologies is seeking a Technical Writer for our client partner. The Technical Writer is responsible for planning, writing, editing, and maintaining clear, accurate, and user-focused documentation for technical and non-technical audiences. This role partners with product, engineering, operations, and support teams to translate complex concepts into concise documentation that improves usability, adoption, and operational excellence.

Key Responsibilities:

• Produce and maintain high-quality technical documentation (e.g., user guides, online help, release notes, API documentation, SOPs, FAQs, knowledge base articles).
• Gather requirements and source information by partnering with SMEs (engineering, product, security, operations, support) through interviews, document reviews, and tool walkthroughs.
• Translate complex technical workflows into step-by-step instructions, diagrams, and reference content appropriate for target audiences.
• Establish and follow documentation standards, templates, and style guidelines to ensure consistency across deliverables.
• Edit and revise content for clarity, accuracy, accessibility, readability, and brand/style compliance.
• Manage documentation versioning, publishing, and lifecycle maintenance; retire outdated content and ensure timely updates aligned to releases.
• Create information architecture plans (navigation, taxonomy, metadata/tagging) to improve content discoverability.
• Collaborate with teams to embed documentation into delivery processes (e.g., definition of done, release readiness).
• Track documentation requests, priorities, and status; communicate milestones and risks to stakeholders.
• Support documentation tooling and continuous improvement (e.g., content audits, analytics, user feedback loops).

What Success Looks Like (Examples):

• Documentation is accurate, discoverable, and consistently formatted across teams.
• Release notes and procedural docs are delivered on time and aligned to product releases.
• Support tickets and repetitive questions decrease due to improved self-service content.
• Stakeholders trust documentation as the “single source of truth.”

Working Conditions / Other Requirements (Optional):

• Ability to work across time zones and attend meetings as needed.
• Occasional on-call documentation support for critical releases (if applicable).

Qualifications:

• Categorizing Content
• Analytical and Communication Skills
• Improving Visibility
• Proofreading
• Content Creation / Writing
• Content Curation
• Content Creation & Copywriting
• Technical Report Writing

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.