Technical Writer III

Posted on June 23, 2022

Location

Hybrid (Madison, WI)
9816

Position Details

Full-Time

Job Summary

Beacon Technologies is seeking a Technical Writer III for our client partner. The project consists of the creation of a Service Catalog for our client's internal customers. The project will include the identification and development of services within our client's Technology Services Department (20-22 distinct groupings). The technical writer will help with the brainstorming sessions to identify and document services for capturing within the Service Catalog.

Qualifications

  • Proven written and oral communication skills in technology and working with technical individuals
  • Exceptional analytical and conceptual thinking skills
  • Ability to multi-task and be a self-starter
  • Familiarity with services consumed by end users in the technical field
  • ITIL (Information Technology Infrastructure Library) level understanding
  • 5 or more years of experience in technical writing
  • Familiarity with standard concepts, practices, and procedures as it relates to technology services
  • Ability to work independently in gathering information and then creating documentation
  • Ability to pay attention to details and ensure service definitions are clear from a customer standpoint
  • Ability to review technical material for consistency and accuracy

Duties and Responsibilities

  • Assist internal project team to define/document services in the Technology Services area
  • Participate/lead workshops of technical staff to include:
  • 20+ workshops – 1 for each group/area of Technology Services
  • Ask questions to cull definitions and service descriptions
  • Capture/document services for inclusion in a Service Catalog
  • Write documentation for Services from a customer/non-technical standpoint
  • Ensure service as captured meets the needs of TS staff
  • Review/obtain sign-off from SME for all TS services
  • Utilize templates to populate Service Catalog
  • Assist staff members in defining services and populating catalog
  • Manage, foster, and develop team relationships
  • Be a collaborative and transparent team member

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.