Beacon Technologies is seeking a Systems Administrator for our client partner. This position resides in the IT Service Management Regional (ITSMR) Team, under the supervision of the ITSMR Supervisor. The role of the IT Systems Analyst is to provide IT support for all customers utilizing the IT services. They are responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. This position will perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledgebase, training, and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication.

This position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes but is not limited to; reporting incidents/accidents/ near misses that resulted or could have resulted in personal injury, maintaining safe working conditions and wearing appropriate personal protective equipment in designated areas, and offering safety and health suggestions that would reduce risks to workers. Candidate must be a CURRENT Wisconsin resident. No relocation allowed. This position is ONSITE for the first 4-6 weeks. Afterward, candidates may be able to work a Hybrid schedule.

Top Required Skills & Years of Experience:

• Experience providing remote support for Windows 11 operating systems, desktops, laptops, printers, scanners, iPhones/iPads, etc.
• Experience providing support for Microsoft Office 365 and TEAMS.
• Experience working with ITSM Tools such as Cherwell or Service Now for incident management and inventory.

Knowledge, Skills, and Abilities Required:

• This role must have comprehensive knowledge of the systems and applications identified below:
• Personal computer operating systems including Microsoft Windows 11.
• Mobile operating systems including iOS.
• Personal computer software applications including Microsoft Office (Access, Excel, Outlook, Word, and PowerPoint), Adobe Acrobat, etc.
• Significant ability to articulate and communicate technical concepts both orally and in writing to various stakeholders, including those from a non-technical background.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
• Ability to prioritize tasks based on level of importance in a fast-paced environment.
• Skill and ability to provide a positive and efficient customer service experience.
• Strong organizational skills.
• Ability to perform work independently as well as a contributing member of a team.
• Strong understanding of problem-solving methods and practices.
• Experience developing appropriate documentation for customers and service desk staff.
• Understanding of ITIL Service Desk Incident Management methods and practices.
• Experience identifying trends for Major Incident identification.
• Understanding of Knowledge Management principles and their benefits within a Service Desk team.
• Demonstrated commitment to valuing diversity and contributing to an inclusive workplace.
• Proven ability to collaborate with a wide range of individuals with varying backgrounds to work together for a common purpose to achieve business goals.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.