Beacon Technologies is seeking an Operations Resource Strategist for our client partner. We are looking for a collaborative and analytical professional who is energized by using data to improve service delivery and operational performance. Strong candidates will bring curiosity, sound judgment, and the ability to translate complex information into practical staffing and planning solutions. The ideal candidate is comfortable working across teams, managing competing priorities in a dynamic environment, and helping build sustainable capacity planning practices that support both employee experience and member outcomes. Candidates must be current Wisconsin residents. No relocation allowed. This position can work 100% remote within the state of WI. Selected hire will need to come onsite on day one and once a year for meetings.

Top Skills & Years of Experience:

• 3–5 years of experience in capacity planning, workforce planning, service operations analytics, or a related operational planning role
• Ability to analyze operational data and translate findings into actionable staffing or workload recommendations
• Experience supporting forecasting or capacity planning in a customer service, contact center, or operational environment

Nice to Have Skills:

• Experience building or refining forecasting models using historical data and demand assumptions
• Experience supporting process improvement or operational efficiency initiatives
  
  

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.