Beacon Technologies is seeking a Level 2 Web Support Engineer for our client partner. The Level 2 Web Support Engineer is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer facing software systems. This role needs a good understanding of web technologies – both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful. This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns. This role may be required to communicate directly with agents and customers with resolution or status updates.

Key requirements:

• Prior experience as a web developer.
• Experience with observability platforms like Dynatrace, Datadog etc. is a plus.
• Ability to query and analyze complex data problems will be helpful.
• Ability to multi-task and manage multiple issues simultaneously is required.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.