Beacon Technologies is seeking a Help Desk Support I resource for our client's Imaging and Asset Management team. The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution. The main focus is refreshing PCs as part of the asset lifecycle program.

A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all employees, contractors, and vendors. The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. Candidates MUST be a current Wisconsin resident or willing to relocate at the candidate's own expense. This is a 100% onsite position located at Watertown Plank Rd. in Wauwatosa.

Top Skills & Years of Experience:

• 6 months to 5 years' experience in:
  • Desktop support
  • Deploying devices
  • On the fly device repairs.

Nice to Have Skills:

• Workstation, printer and peripheral maintenance and support skills.
• General understanding of Client/Server environment.
• Experience with Microsoft Active Directory and Azure Active Directory.
• Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.