Beacon Technologies is looking to hire a skilled Help Desk IV. This role is based in Madison, Wisconsin.
Under the supervision of the IS Supervisor 2 (Support Manager), this position provides advanced-level systems and desktop/deskside support (via in person, by telephone, remotely or email) to the company and to external users of company website. In addition, this position is accountable for working with resources to restore service as soon as possible and minimize the adverse impact on business operations (incident and problem management and service requests).
This position plays a key role in ensuring incidents, requests and problems are reviewed, addressed and/or escalated. This position requires a wide range of technical expertise in the operation and management of multiple system platforms and the ability to work independently to troubleshoot, install, diagnose, repair, maintain and upgrade IT hardware, systems, tools and equipment to ensure optimal performance.
Knowledge, Skills and Abilities
About Beacon Technologies
Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.