Beacon Technologies is seeking a Help Desk II Technician for our client partner. The service to be performed includes providing Identity and Account Management (IAM) services for staff and public users of applications, performing 1st and 2nd Tier computer support for internal staff, and managing and deploying computers for staff. The public-facing applications include various programs for training. Candidates must be current Wisconsin residents. No relocation is allowed.

Required skills:

• Experience providing IT support in a professional setting
• Experience working with Microsoft Office Suite
• Experience providing Identity management administration

Nice to have skills:

• Experience working with a web-based telephony system
• Experience verifying confidential account credentials
• Experience working with conference room technology
• Experience providing IT support in a professional setting
• Experience working with Microsoft Office Suite
• Experience providing identity management administration
• Experience working with a web-based ACD system
• Previous experience providing this service for government a plus, and experience with our client's environments will be especially valuable
• This position requires candidate be onsite, downtown Madison, 1-2 days per week on an ongoing basis. Training will be onsite M-F for the first two weeks.

Top Required Skills & Years of Experience:

• At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies.
• At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships.
• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.