Beacon Technologies is seeking a Help Desk I Technician for our client partner. This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6 months - 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. This is permanently a 3rd shift position working in the Madison, WI office and exceptional attendance is expected. This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours and overtime may be necessary. This position does NOT have on call responsibilities. An ideal candidate would have previous IT Help Desk experience.

Top Skills & Years of Experience:

• Customer Service (6 mo. experience)
• Basic IT Troubleshooting (6 mo. experience)
• Call center experience (6 mo. experience)
• Preferred skills: Previous IT Support desk call center experience
• Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates or candidates willing to relocate at the candidate's expense to a driving distance from Madison. All of work will be done working in the Madison, WI office.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.