Help Desk I | Beacon Technologies

Help Desk I

Posted on September 20, 2021


Madison, WI

Position Details


Job Summary

Beacon Technologies is looking for a Help Desk I. This role is based in Madison, Wisconsin.

Job Description

This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Must have knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. 

Top Skills & Years of Experience

Customer Service, Basic IT Troubleshooting, Call center experience  = 6 mo. experience

Nice to have skills: Previous call center experience.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.