Beacon Technologies is seeking a Help Desk III Technician. This is a hybrid role. Candidate MUST be a current Wisconsin resident. No relocation allowed. Up to 90% remote with some in-person events and required presentations or workshops. The goal of this position is to increase support to Wisconsin’s schools/districts for state reporting tasks as well as provide training and presentations related to several data applications.

Top Skills & Experience: 1-2 years' experience in the following

• Serve as a customer service data reporting contact for schools and districts in Wisconsin.
• Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software.
• Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
• Openness to presenting training sessions, even better if experienced with doing so

Nice to have skills:

• Provide on-site or virtual training when appropriate.
• Understanding of application programming interface (API) technologies.
• Knowledge of data warehousing and reporting.
• Assist WISEdata product owner in identifying state reporting process improvements through business process analysis.

Additional details:

• Experience working with education software systems at the school, district, or state levels is preferred.
• Ability to work well independently.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.