Beacon Technologies is seeking a Desktop Support Technician for our client partner. This position is onsite in Madison, Wisconsin 5 days a week, with the possibility of remote work one day a week. Candidates must be CURRENT WI residents. Relocation is not allowed. Up to 10% travel is required for this position. This would be rare occurrences of 1-night stays within the state to other facilities or conferences. This person will be on a team with 12 other individuals and will be onboarding and offboarding government employee devices. This includes mobile devices, iPads, etc. Therefore, customer service and presentation skills are a key part of this role. Candidates should be detail oriented in their record keeping / inventory abilities

Top Required Skills & Years of Experience:

• 3-5 years Microsoft Office
• 2+ years with maintaining, updating, and deploying Apple Products / iOS
• 2+ years with Mobile Device Management (Workspace ONE / AirWatch)
• 2+ years' experience in a customer facing IT role
• Nice to Have Skills: 2+ years' experience within Cherwell / Ivanti Ticketing and assets management system

Essential Duties and Responsibilities:

• Mobile Device Support
• Support telecommunications and mobile devices, including iPhones and iPads, used by staff, and Electronic Health Records (EHR) at centers and institutions.
• Assist in supporting more than 5,000 mobile devices used by staff and county staff.
• Configure, deploy, and distribute mobile devices to staff located across multiple sites throughout the state.
• Provide technical assistance to users to ensure successful utilization of mobile devices and related services.
• Inventory and Asset Management
• Assist with the processing of returned mobile devices.
• Perform device sanitization, inventory tracking, and reconfiguration activities.
• Prepare devices for redeployment to meet ongoing business needs.
• Support inventory and billing management activities related to agency mobile devices.
• User Training and Support
• Provide one-on-one training for new hires and employees returning to the office.
• Assist users with mobile device setup, functionality, and operational questions.
• Work collaboratively with the CMDS team to ensure users receive timely and effective support.
• Device Maintenance and Security
• Assist with operational upgrades of issued mobile devices.
• Support operating system updates and device patching efforts.
• Help ensure mobile devices remain current and secure to reduce the risk of malware and other security threats.
• Assist with maintaining device readiness and operational reliability.
• Working Relationships
• Works closely with the BITS Communications and Mobile Device Support (CMDS) team.
• Provides support to staff, county staff, National Guard personnel, and other authorized mobile device users.
• Collaborates with agency personnel to support mobile device deployment, maintenance, and recovery processes.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.