Desktop Support IV

Posted on September 25, 2025

Location

Wisconsin Locations
148835

Position Details

Full-Time

Job Summary

Beacon Technologies is seeking a Desktop Support IV Technician for our client partner. Desktop Support staff will maintain a working knowledge of our client's internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of outdated equipment by recycling those items per policies. The technician will also maintain and close work orders in the ticketing system. The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being followed. This position is looking for a person with good desktop trouble shooting skills and great customer service. They will be based at the Fox Lake, Red Granite and Plymouth Correctional Institutions and a few probation and parole offices. When traveling to facilities, the tech will be paid mileage .51 cents per mile and their hourly wage for travel time. Must have a valid WI Driver's License and their own vehicle. The tech will work 4 ten hours days. Candidate MUST be a WI resident. No relocation allowed. 100% On-site. This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours.

Top Skills & Years of Experience: 2 years of experience required

  • Customer service/interaction with users during device setup.
  • Imaging Devices.
  • Efficiently and independently managing service tickets and life cycling old equipment.

Nice to Have:

  • Must be able to work independently but in a team environment.
  • Must be able to meet deadlines.
  • Must be able to multi-task and balance their workday.

Additional details: The candidate will need to have the ability to carry 50 pounds and stand for up to 8 hours. This may not be required daily but is a requirement.

 

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.