Desktop Support III | Beacon Technologies

Desktop Support III

Posted on July 27, 2021


Madison, WI

Position Details


Job Summary

Beacon Technologies is looking for a Desktop Support III. This position is located in Madison, Wisconsin.

Job Description

This position will be responsible for imaging, configuring, and deploying remote work equipment for agency employees in support of a new hybrid workplace initiative. Additionally, you will be responsible for providing 2nd level technical assistance for software and hardware related to the initiative. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, Apple iPads, and Apple iPhones. This position receives escalated level support issues from an internal Service Desk.

You must have three or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices and procedures relating to Desktop Support. This Desktop Support position relies on extensive experience and judgment to plan and accomplish goals. This Desktop Support position is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues. A wide degree of self-direction, prioritization and latitude are expected. On call/stand-by hours may be required with this position.

Top Skills:

  • Preparation and Installation of PCs
  • Technical Assistance and User Support
  • Good Organizational Skills and Attention to Detail
  • Understanding of SCCM for imaging, software deployment, and remote assistance

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.