Beacon Technologies is seeking a Desktop Support I Technician for our client partner to work 40 hours a week Monday-Friday. Candidate must be a current Wisconsin resident. No relocation is allowed. This role is 100% onsite in Milwaukee, WI. The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Environments include working inside and possibly outside in all weather conditions. This is a full-year position.

Top Skills & Years of Experience:

• 1-3 years customer service experience providing IT desktop support
• 2-year degree in an IT related field or current progress towards a degree in combination with experience.
• Working knowledge with Microsoft Active Directory.
• Working knowledge with Microsoft SCCM imaging software.
• Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.
• Participate in installing, configuring, and maintaining computer operating systems and images.
• Install and troubleshoot peripherals for users, including printers, scanners, and AV equipment.

Nice to Have Skills:

• Aid in troubleshooting smartphones and other related ad hoc devices.
• Point of Sale experience.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.