Manager of PMO
The Manager of PMO (Project Management Office) supports strategic goals of the company along with project performance oversight. The incumbent will work with and manage a team of project managers to excel at project delivery through a combination of portfolio reporting, intake management, project management best practices, and process improvement. The incumbent possesses natural leadership that goes above and beyond to deliver excellent portfolio results and works to develop a high-achieving PMO team. This is a full time position only.
Project Management Practice Management 70% of Time
•Oversee successful portfolio outcomes through effective project planning, task definition, scope management, resource allocation, budget management, risk mitigation, and stakeholder communication.
•Develop and implement improvements to processes and methodologies for Project Management including the incorporation of Agile and other evolving methodologies.
•Mature resource management processes that enable management to understand current resource demands for projects, future resource gaps, identify critical resource risks, and the overall resource utilization across the entire organization.
•Ensure deployment, maintenance, and continuous improvement of project performance monitoring and control capabilities via variance reporting, issues management, and change control.
•Partner with staff to ensure coordination of methodology, practices, and artifacts throughout application development life cycle, and drive improved communication and education of business and technical partners as cross-functional processes are enhanced.
•Foster collaborative relationships with business units and serve as a liaison between customers and PMO staff to continuously improve service and enhance effectiveness.
Leadership Accountabilities 30% of Time
•Attract, train, develop, manage, and retain high performing staff.
•Lead or assist in leading department change and change acceptance.
•Champion, model, and coach staff to exhibit cultural beliefs.
•Lead and engage staff in continuous improvement.
•Maintain department policies and procedures.
•Serve on or lead department or enterprise project teams.
•Collaborate with various levels of management on the development of the department business plan, goals, budget and initiatives.
•Serve as backup to other project management leaders.
•Minimum Bachelor’s Degree in Business or a related field or commensurate experience.
•3-5 years of experience in a management/leadership role, preferably in project management or enterprise business analysis.
•5 years of experience with the execution of large-scale concurrent projects; demonstrated success at project management and business analysis in the execution of concurrent projects.
•Working knowledge of project management and business analysis principles, such as those defined in the Project Management Body of Knowledge (PMBOK), Business Analysis Body of Knowledge (BABOK), and with various Agile methodologies.
•Excellent written skills, including ability to compose clear, concise, and persuasive correspondence and narrative reports that communicate messages consistent with company policy and its products to both internal and external audiences.
•Excellent verbal communication skills, including the ability to communicate effectively and persuasively with individuals and groups to effective listening skills.
•Excellent judgment in applying various communication or collaboration techniques, based on situation and/or audience.
•Strong ability to champion change; influential and able to gain acceptance on new approaches, processes, or standards.
•Ability to identify business and/or technological problems, research and analyze issues from multiple perspectives, and make appropriate decisions and recommendations.
•Ability to establish goals independently and manage resources to achieve goals.
•Ability to develop and maintain effective, collaborative relationships with customers, stakeholders, and staff at all levels of the organization.
•Initiative, including the ability to research, suggest, and initiate improvements and efficiencies in processes, procedures, and contract language.
•Ability to establish project plans, regularly monitor and track progress on work projects, and ensure appropriate communications with project partners.
•Accountable and results-driven, open, candid, and transparent.
•Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities.
•Commitment to excellence in customer service and the company’s cultural and other values.
•Commitment to achieving the company’s key results.
•Leadership or supervisory skills and the ability to lead others to achieve desired results, including:
◦Ability to assess individual performance and communicate assessments effectively.
◦Ability to identify and effectively and efficiently resolve employee performance problems or issues.
◦Ability to establish goals and assist others to achieve goals and meet expectations.
◦Ability to lead others to improve work processes.
◦Collaboration and team building.
◦Establishment and implementation of ambitious yet achievable objectives, standards, and project work plans.
- Ability to work in typical office conditions with frequent use of computer equipment.
- Do you now or will you in the future require sponsorship for employment visa status?
- Flexibility to work the number and schedule of hours needed to accomplish regular and ad hoc job responsibilities.
Preferred Qualifications and Skills
•Certification in Project Management (i.e. PMP, Scrum)
•Certification in Business Analysis (i.e. CBAP)
•Active participation in professional groups (i.e. IIBA, PMI, Scrum Alliance)
•Attendance at well recognized industry conferences related to Healthcare, Health Insurance, and Project Management, or Business Analysis (i.e. HIMSS, BBC (IIBA), PMI Conferences, AHIP)