IT Service Desk Representative-7189718
Beacon Technologies is currently recruiting for an IT Service Desk Representative for a large client in Waverly, IA.
- Provides Tier I (or primary) call center support to end-users for either PC, server, network access or mainframe applications and hardware.
- Responds to and diagnoses problems through discussions with users. Includes problem recognition, logs, research, isolation, resolution, and follow-up steps.
- Escalates complex problem to appropriate support specialists.
- Typically has more than 3 years of experience.
- Ability to listen well and have patience.
- Customer service mentality.
- Ability to appropriately escalate issues.