Help Desk Level I

Posted on October 7, 2019


Madison, WI

Position Details


Job Summary

Beacon Technologies is recruiting for Help Desk Level 1 Consultants for a client located in Madison, WI. The consultant must have 6+ months of large IT high volume call center experience.

• Candidates need strong technical experience and good typing skills. Need to be able to type while assisting the customer.
• A minimum of 6 months Help Desk Level 1 experience in a large IT department.
• Excellent customer service skills.
• Excellent communication skills.
• Calls are from corporate employees and the agency force.
• Must be an independent worker.
• Reliability is a key!
• This is a contract opening. It is not contract to hire.
• The Help Desk is a 24x7 operation.
• Shift include weekends.
• Candidates should be open and flexible to schedule changes.
• The job is 100% phone support in a large IT call center environment done through remote support. 
• Strong, reliable attendance is a MUST for this position! 
• Support Technologist provide support to a variety of customers troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining.