Help Desk Level 1

Posted on July 22, 2019


Madison, WI

Position Details


Job Summary

Beacon Technologies is recruiting for Help Desk Level 1 for a client located Madison, WI! The consultant must have 6+ months of large IT high volume call center experience.

Experience and skill set we are looking for:

  • Strong technical experience and good typing skills. Need to be able to type while assisting the customer!
  • A minimum of 6 months Help Desk Level 1 experience in a large IT department.
  • Excellent customer service skills.
  • Excellent communication skills.
  • Calls are from corporate employees and the agency force.
  • Must be an independent worker.
  • Reliability is a key!
  • This is a contract opening. It is not contract to hire.
  • The Help Desk is a 24x7 operation.
  • Shift include weekends.
  • Candidates should be open and flexible to schedule changes.
  • The job is 100% phone support in a large IT call center environment done through remote support. 
  • Strong, reliable attendance is a MUST for this position! 
  • Support Technologist provide support to a variety of customers troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining.

If you feel as if you match these requirements then submit your resume! We would love to see if you are the right fit.