Help Desk Level 1

Posted on May 14, 2019


Madison, WI

Position Details


Job Summary

Beacon Technologies is recruiting for  Help Desk Level 1 Consultant for a client located Madison, WI. The consultant must have 6+ months of large IT high volume call center experience!

• Candidates need strong technical experience.
• Excellent customer service skills.
• Calls are from corporate employees and the agency force.
• Must be an independent worker.
• Reliability is a key!
• This is a contract opening. It is not contract to hire.
• The Help Desk is a 24x7 operation.
• Shift include weekends.
• Candidates should be open and flexible to schedule changes.
• The job is 100% phone support in a large call center environment done through remote support. 
• The ideal candidate will be someone with excellent customer service and communications skills, with experience (6 months or more) of a technical IT background. 
• Strong, reliable attendance is a MUST for this position! 
• Support Technologist provide support to a variety of customers troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining.

***The first 8 weeks of the position will be training. The hours will be during normal 1st shift business hours to learn role, Monday - Friday from 8am - 4:45pm.  Once training is complete, regular shift hours will start.

***The chosen candidate must be available to work Saturday, Sunday & Monday from 5:00am - 6:00pm.