Help Desk II

Posted on February 19, 2020


Madison, WI

Position Details


Job Summary

Beacon Technologies looking for an amazing and driven Help Desk II to start a new career opportunity in Madison, WI

Job Description

Alongside troubleshooting, this person will provide support to end users on a variety of issues. Other responsibilities include identifying, researching, and resolving technical problems. This person must also respond to telephone calls, email and personnel requests for technical support during work! Others include overseeing and handling documents, tracking, and monitoring problems to ensure a timely resolution.

We are looking for someone who has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area is helpful and this person must be familiar with the reliance on his or her own experience and judgment to plan and accomplish goals. Please also be ready to perform a variety of complicated tasks and have a wide degree of creativity and latitude is expected!


More about Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.