Beacon Technologies is seeking a Help Desk III Technician for our client partner. This position participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user. Must be WI resident or willing to relocate at candidate's expense. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be onsite 2-3 weeks depending on experience.

• Requires at least 3 years of experience in the field.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.
• Experience: (minimum 2-3 years)
  • Windows 11
  • Microsoft O365
  • InTune
  • Apple and Android mobile phone support
  • Cherwell
  • Scripting and automation
  • Microsoft Teams
    
    

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.