Beacon Technologies is looking for a Desktop Support III to work in Madison, WI.
These positions provide 2nd level technical assistance in support and preparation of desktop supported applications and hardware. These positions require extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, MacBook Pros, multi-function devices (print/fax/copier/scanner), and wireless devices such as Android smartphones, Apple iPads and MiFi wireless hotspots.
These positions receive escalated level support issues from an internal Service Desk. The incumbents shall have 3 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices and procedures relating to Desktop Support. These Desktop Support positions rely on extensive experience and judgment to plan and accomplish goals. These Desktop Support positions are expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues. A wide degree of self-direction, prioritization and latitude is expected.
On call/stand-by hours will be required with this position!